Our Privacy Policy

Vinden Wines is a family-run boutique winery, and we’re committed to respecting and protecting the personal information that you may provide to us. Our Privacy Policy contains information about how we collect, use and store your personal information. It also provides you with information about how you can access and update your personal information.

We don’t share your information with any third parties.

Collection of Personal Information

Personal information is defined in the Privacy Act to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

We collect personal information so that we can provide our products and services to our customers.  For example, we collect personal information so that we can:

  • identify and communicate with our customers;

  • tell people who may be interested about our products, special offers, promotions and special events;

  • communicate via email, and/or social media;

  • process orders and purchases;

  • deliver orders to our customers;

  • respond to customer enquiries; and

  • improve our services through feedback from our customers.

If we do not collect your personal information, we may not be able to provide you with our products and services. 

If at any time you do not wish to receive information from us about our products, special offers, promotions and special events, please let us know by contacting us.

We collect personal information in a number of ways.  This may vary depending on how you choose to interact with us.  For example, we may collect personal information from:

  • you when you visit us at our cellar door;

  • you when you purchase wine from us online or at the cellar door;

  • you when you complete a membership form online or at the cellar door;

  • you when you subscribe to our email database via our website, Facebook page or at the cellar door

  • your use of our social media pages.

Security

Our website uses eWAY, the leading ecommerce payment in Australia to ensure a reliable, fast and secure experience for all your online transactions.

The eWAY SSL Certificate encrypts your credit card information so it is safely and securely transmitted via the payment gateway with military grade software and servers offering you the highest level of protection. Our system ensures that your credit card details are protected from interception during transactions.